Choose CSS for your Central Station Needs
Communication Service Solutions is a leading provider of Central Station products and solutions for the Security Industry. We know the mechanics of Central Stations because that is at the core of CSS’s business. It’s all we do!
We take pride in having the best trained staff and support in the Central Station industry. 24 hours a day, seven days a week and 365 days a year, we are always there for you.
On top of the best trained support staff we provide the best products in the security industry. A line of brands that have a proven track record for reliability. These include SecurVoice call recording, Aeonix Telephony and Contact Center solutions.
Now we are pleased to announce that we are now an Authorized Reseller of Sur-Gard Central Station Receivers (System III, IV, and V). Your receivers are the backbone of your operation, so it’s important that your equipment is installed and serviced by the best. You cannot leave something like this to chance or rely on a company that sells so many different products that their customer support and installation services have become a low priority.
Trust the best and let CSS help you grow your business today.
Depend on the Sur-Gard System III
Each SG-System III delivers complete auto-switching redundancy to provide backup. For example, if the primary CPM stops working, the secondary unit automatically takes over all duties until the problem is resolved. The System III has a built in power supply backup. Both the primary and secondary Power Supplies perform load sharing so in the event of a failure of either power supply, the alternate will automatically take over without any user intervention.
All components are ‘hot swappable’: they can be quickly removed and/or replaced while the system is live.
The robust CPM with built-in diagnostic software proactively identifies any issues throughthe easy-to-use WindowsTM -based SG-Systems Console software. Continually monitoring the automation software ensures automatic backup to a redundant port. For example, all automation links are continually being supervised by a heartbeat signal. If the heartbeat signal is not acknowledged, the SG-System III will display a notification indicating there has been an error and will switch to its backup automation connection. The CPM polls each line card to get consistent up-to-date information. Split shelf reporting allows for each CPM3 to monitor the linecards that are physically installed on that rack and output the signals independently to automation and printer(s). In the event of a failure of one of the CPM3’s the other CPM3 will automatically start monitoring all linecards and output all signals.* The AHS (Automatic Handshake Table) stores up to 250,000 entries and can be expanded to 500,000 entries with the optional License. This allows the System III to memorize more phone numbers increasing efficiency for processing all alarm signals.*
Programming changes can be easily made using the menu-driven 1/4 VGA display or remotely over a network Ethernet connection using Sur-Gard Systems Console Software. Flash technology ensures that any required software upgrades can be conveniently made without additional hardware or firmware changes. No system downtime required.
* SG-CPM3ROHS with version 2.0 and higher required.
Configure The Sur-Gard System III The Way You Need It
The two 19” rugged, rack-mountable virtual receivers house up to 24 line cards. The ‘mix and match’ feature – IP and PSTN line cards – deliver ‘plug and play’ flexibility. Each line card delivers the configuration potential needed: up to 64 different profiles, each with up to eight different handshakes, on each line card. Digital Signal Processing (DSP) increases the speed, accuracy and flexibility of each line card to allow the processing of a greater number of communication formats.
– The PSTN line cards – SG-DRL3, and SG-DRL3-2L – use a number of patented technologies to help decrease online time, including ANI and DNIS reception, Automatic Handshake Selection (AHS) technology and advanced two-way audio integration.
– The IP line cards – SG-DRL3-IP – support up to 512 supervised and up to 1536 total DSC IP Communicators (Ethernet or GSM).
Output ports connect to the peripherals you need, such as printers and/or computers – and to the automation software. With built-in redundancy for power and auto- switching between the linked systems, performance is assured.
Features That Make a Difference:
- Patented ANI and DNIS reception
- Patented Caller ID (Bellcore or ETSI only)
- Patented Automatic Handshake Selection (AHS)
- Advanced two-way audio integration
- High-security network monitoring
- Fully “hot-swappable” modules
- Eliminates fixed-line hunt groups
- Integrated scheduled receiver line card testing
- Blocks unwanted communications
- Requires less physical space
- User-friendly configuration tools
- Upgradeable “flash” memory
- Automation output over TCP/IP or RS-232
- ULC, CSFM, NIST, CE, CNC, IDA, A-tick, and C-tick approved
Disaster Recovery Strategy
The use of a PRI/T1 circuit greatly improves disaster recovery capabilities. In the event of system failure, a primary central monitoring station can have communication to its System III receivers routed to an alternate disaster recovery facility using available phone service provider options. This prevents any down time and ensures that activities can continue as normal.
Superior Support Services
On CSS Sur-Gard System III and System IV we provide:
- 24/7/365 service and remote support
- All software upgrades
- Equipment replacement
- 50% discount off any add, move or changes