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- October 6, 2014
- by geoffreyv
- Aeonix, Aeonix Contact Center, Aeonix telephony, Central Station, Communication Service Solutions, SecurVoice, website,
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Telephony and Recording Solution Provider to the North American Security industry Launches new Website to Better Support Customers and Develop New Business
Enid, OK – October 1, 2014 – Communication Service Solutions (CSS) is pleased to announce the launch of their new website in support of their growing business and expansion of services.
Defined by their 25 years of experience in Central Station operations, CSS has established itself as a leader in providing telephony solutions to the North American security industry. Their expanding product line includes, SecurVoice – telephony recording, Aeonix telephony systems and Aeonix Contact Center (ACC).
President and CEO David Crawford states “we are successful as an organization because we understand the needs and expectations of our customers, and therefore we wanted to develop a new website that spoke to those needs”. Crawford continued, “we want to be accessible and connect our customers with the solutions they require in a fast and cost effective manner”.
The new website describes in great detail the wide breadth of solutions now provided by Communication Service Solutions including:
SecurVoice a professional telephony recording solution increases operator productivity by monitoring real-time activity, evaluating customer interactions, and enhancing training. The system includes powerful tracking and analyzing capabilities through a browser-based interface. SecurVoice will help organizations achieve dramatic cost savings and productivity gains through more efficient access, creation, and management of critical communication data.
Aeonix telephony systems feature Virtual IP-PBX platform with N+1 redundancy, multiple servers and/or VM Ware compatible, multiple PRI & Analog Gateways and a CSTA interface to all major Automation software. As well as blended alarm and voice calls over PRI circuits, PRI to Analog conversion to Virtual receivers and robust IP Telephony for redundancy and mobility. The system is easy to use with desktop call handling with private IM & SMS, auto-dialing from automation software & Microsoft Outlook and auto-dialing with dealer phone number injection.
Aeonix Contact Center by CSS – In contrast to call centers, contact centers represent essential robust multimedia contact points between companies and their customers. Contact centers allow customers to choose between telephony, email, and chat customer contact options. This allows companies to track and manage time in queue, make intelligent and sophisticated routing decisions for their customer contacts, and help minimize call abandonment. It allows companies to maximize return on investment within its agent base and to ensure that staffing adjusts dynamically to demand. The ACC integrates seamlessly with customer CRM solutions and can easily blend inbound and outbound calls to manage sales campaigns and customer order processing.
Crawford added, “each project we accept is carefully orchestrated to insure that each customer’s expectations are met and exceeded. To that end we have an experienced and knowledgeable staff, unique feature sets designed for the central station and a proven business processes.”
About Communication Service Solutions – CSS
CSS is a leading provider of Telephony and Call Recording solutions to the security industry. For the past 8 years CSS has been providing leading edge phone systems and call recording solutions with features designed specifically for the security industry and central station environment.CSS has recently released their new CSS Aeonix telephony platform and continues to promote their SecurVoice call recording system.CSS has clients across Canada and the United States, provides service, support and installations 24-7-365 and is located in Oklahoma, Colorado, Florida and Washington State. CSS is a privately held company. For more information call 1-866-727-4300.