Welcome to Communication Service Solutions, your number one source for telephony and recording solutions for the North American security industry. Communication Service Solutions (CSS) has a highly educated and knowledgeable team ready to provide clear and precise information. We’re dedicated to giving you the very best of telephony and call recording solutions with a focus on dependability, customer service and uniqueness.
What We Do
In business for more than 25 years, founder David Crawford and his team understand the needs of security central station and call centers environment. Each project Communication Service Solutions accept is carefully orchestrated by us to insure that each customer’s expectations are met and exceeded. To that end we have an experienced and knowledgeable staff, a unique feature sets designed for central stations and a proven business processes.
We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments about us, please don’t hesitate to contact us.
SecurVoice a professional telephony recording solution increases operator productivity by monitoring real-time activity, evaluating customer interactions, and enhancing training. The system includes powerful tracking and analyzing capabilities through a browser-based interface. SecurVoice will help organizations achieve dramatic cost savings and productivity gains through more efficient access, creation, and management of critical communication data.
Aeonix telephony systems feature Virtual IP-PBX platform with N+1 redundancy, multiple servers and/or VM Ware compatible, multiple PRI & Analog Gateways and a CSTA interface to all major Automation software. As well as blended alarm and voice calls over PRI circuits, PRI to Analog conversion to Virtual receivers and robust IP Telephony for redundancy and mobility. The system is easy to use with desktop call handling with private IM & SMS, auto-dialing from automation software & Microsoft Outlook and auto-dialing with dealer phone number injection.
Aeonix Contact Center by CSS – In contrast to call centers, contact centers represent essential robust multimedia contact points between companies and their customers. Contact centers allow customers to choose between telephony, email, and chat customer contact options. This allows companies to track and manage time in queue, make intelligent and sophisticated routing decisions for their customer contacts, and help minimize call abandonment. It allows companies to maximize return on investment within its agent base and to ensure that staffing adjusts dynamically to demand. The ACC integrates seamlessly with customer CRM solutions and can easily blend inbound and outbound calls to manage sales campaigns and customer order processing.
Sur-Gard Central Station Receivers (System III, System IV, and System 5). Your receivers are the backbone of your operation, so it’s important that your equipment is installed and serviced by the best. You cannot leave something like this to chance or rely on a company that sells so many different products that their customer support and installation services have become a low priority.