CSS Telephony System for

Security Central Stations


CSS is pleased to provide the Aeonix telephony system. Recognizing and understanding a client’s needs is paramount in developing a true and complete telephony solution for small, medium or enterprise needs. CSS has established itself as the leader in telephony solutions to the North American Security Industry. With over 30 years of experience in the security industry and an understanding the needs of a central station environment, CSS is the leader in telephony and Call recording solutions. Each project we accept is carefully orchestrated to ensure customer expectations are met and exceeded. To that end, we have an experienced and knowledgeable staff, a unique feature set designed specifically for the central station, and a proven business process.


Central monitoring station needs differ from retail stores, insurance companies or other enterprise organizations. Communication Service Solutions knows this and provides features that streamline operations, increase efficiency, and provide a truly redundant environment. Whether we’re providing PRI to analog conversion for your virtual receivers, automated two-way voice management software interface or dynamic telephony solution with IP phones for disaster prevention, our Aeonix telephony system has no equal. No other IP PBX can compete with the CSS system’s personalized feature set!



  • Multiple servers and/or VM Ware compatible
  • Multiple PRI and analog gateways
  • CSTA interface to all major automation software
  • Blended alarm and voice calls over PRI circuits
  • PRI to analog conversion to virtual receivers
  • IP telephony for redundancy and mobility
  • 1000+ analog circuits to receivers
  • Desktop call handling with private IM and SMS
  • Auto-dialing from automation software and Outlook
  • Auto-dialing with dealer phone number injection
  • Inbound information for account pop to an operator
  • Two-way voice DTMF management
  • Automated two-way voice management
  • ANI call rejection at the phone switch
  • ACD reporting engine and contact center solution
  • Remote IP phones via the Internet, no VPN
  • No geographic restrictions

Telephony Architecture

  • Virtual telephony platform with full N+1 redundancy architecture
  • Linux-based Aeonix application with global licensing
  • Server-based or VM Ware based
  • Networked PRI and analog circuits gateways
  • Single view dynamically configurable feature selection
  • 20+ Aeonix servers networked to 100+ gateway systems
  • Integrated voice mail, reporting, contact center, ACD and desktop
  • There are no geographic restrictions on architecture, global or cloud

IP Phones

  • SIP IP phones with multi-line appearance, color or B/W
  • Gig phones, video phones
  • PoE capability or power module for remote phones (no PoE switch)
  • High-definition voice codec
  • Smart keys with expansion
  • Soft phone and SIP mobility options for laptop and mobile devices

Security Industry Features

  • PRI to analog conversion in DTMF to System III/IV/V-D6600
  • PRI to analog conversion to conventional receivers
  • Two-way voice hook flash call transfer from System III/IV/V-D6600 receivers
  • Automated two-way management to an operator via automation software
  • DTMF functions and control to two-way and PERS via automation software
  • Auto-dialing from automation software
  • Auto-dialing from automation software with alternate phone number injection
  • Inbound call ANI/DNIS to automation software for account pop to an operator
  • Inbound call rejection via ANI lookup in Aeonix
  • CSTA interface to all major automation software
  • IVR interface for automated outbound call notifications (virtual operator)

More of What You Need

  • Linux-based operating system with live update
  • Full ACD routing and call management to person, people or receivers
  • Multiple location architecture
  • Desktop software with call handling, directories, SMS & TAPI
  • 125-party conference bridge
  • Optional Video conferencing
  • Voice mail with unified messaging, auto-attendant and hold notifications
  • Optional fax management, IVR, call campaigns and hold-time notifications
  • 100,000+ endpoint capability
  • ACD reporting engine
  • Live-tiled statistical information for immediate action and display
  • Mobile phone, desk and remote desk call routing
  • Remote IP phones via the Internet, no VPN requirement
  • Free Agent seating with operator login
  • 1000+ SIP trunk capability
  • No call loss if switched between multiple Aeonix servers

Automation Software Interface

  • Direct CSTA interface between automation software and Aeonix
  • 1st party TAPI interface for auto-dialing
  • 3rd party TAPI interface for automation software, TAPI features SecurVoice™ call recording interface
  • PoE-managed network switches
  • 24 Port—48 port managed network switches with full

PoE for IP phones

  • Port mirroring capability for SecurVoice™ call recording off IP phones
  • CSTA interface to all major automation software
  • IVR interface for automated outbound call notifications(virtual operator)